Question 1

How do I book a rental?

Accepted Answer

You can call us at 252-698-8522 or submit a booking request online. Once we receive your request, we'll reach out to confirm availability and walk you through the verification process. The rental is not confirmed until verification is complete and payment is received.

Question 2

What are the rental requirements?

Accepted Answer

Renters must be at least 21 years of age and hold a valid U.S. driver's license. A major credit or debit card is required at the time of rental. A security deposit may be required depending on the vehicle selected. All drivers must be listed on the rental agreement.

Question 3

What do I need to bring with me?

Accepted Answer

All renters must have a valid driver's license, full coverage insurance, and a paystub or utility bill (current within the last 30 days). We will call to verify personal auto insurance. WE REQUIRE A MINIMUM OF LIABILITY ONLY COVERAGE. If liability only, vehicle damage coverage is available. We provide Collision Damage Waiver through a third party provider.

Question 4

What insurance options are available?

Accepted Answer

We offer a Damage Waiver add-on for $35/day that limits your financial responsibility in the event of accidental damage to the vehicle. We strongly recommend verifying your personal auto insurance or credit card coverage before your rental. Brownstone Car Rental is not responsible for damages not covered by the waiver or your personal insurance.

Question 5

What is the mileage policy?

Accepted Answer

Standard rentals include a daily mileage allowance. If you expect to drive longer distances, you can add our Unlimited Miles option for just $7/day — giving you the freedom to drive without worrying about overage charges. Mileage details will be confirmed at the time of booking.

Question 6

Can I add an additional driver?

Accepted Answer

Yes. Additional drivers can be added to your rental agreement for $7/day per driver. All additional drivers must be present at pickup, hold a valid driver's license, and meet the same age and eligibility requirements as the primary renter.

Question 7

What is the cancellation policy?

Accepted Answer

We understand plans change. Please contact us as soon as possible if you need to cancel or modify your reservation. Cancellations made at least 24 hours before the scheduled pickup may be eligible for a full refund. Late cancellations or no-shows may be subject to a cancellation fee. Call us at 252-698-8522 to discuss your situation.

Question 8

How long will it take to receive my deposit?

Accepted Answer

All refunds will be processed 48 hours after the close-out of the rental. Once a refund is initiated, you should see a pending transaction on your bank account for the refunded amount. This timeline to post the transaction ultimately depends on the card-issuing bank. Pending transaction notifications currently apply to payments made with Visa, American Express, or Mastercard — they will not apply for payments made with other card networks.

Banking typically takes 2–7 business days to process a refund. Once the refund is processed and sent to your card-issuing bank, it can take another 2–7 business days (depending on the bank's processing speeds) for the refund to post to your account. In total, it can take up to 4–15 business days to receive your refund.

Please note: if any violations, fees, tolls, additional mileage, and/or additional days occur during your rental period, your deposit will be assessed those charges and any remaining amount will be refunded to the payment option on file.

Question 9

What vehicles do you offer?

Accepted Answer

Our fleet includes Mid-Size Sedans (from $65/day), Fullsize Sedans (from $70/day), SUVs (from $78/day), and 15-Passenger Vans (from $225/day). All vehicles are subject to availability. Contact us to confirm which vehicles are available for your dates.

Question 10

Do you require an appointment?

Accepted Answer

Yes — all rentals are by appointment only. Please do not show up without a confirmed reservation. Submit your booking request online or call 252-698-8522 to schedule your pickup. We'll confirm your appointment once the verification process is complete.

Question 11

What forms of payment do you accept?

Accepted Answer

We accept major credit and debit cards. A valid payment method is required to secure your reservation and cover the security deposit. Cash payments are not accepted. A 3% processing fee applies to all transactions.

Question 12

Are there any age restrictions or young driver fees?

Accepted Answer

Renters must be at least 21 years of age. Drivers between the ages of 21 and 24 may be subject to a young driver surcharge of $25/day. Please contact us for details specific to your rental.

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